Return and Refund Policy 

Zenithweb Technologies Private Limited, through Luxvesta, is dedicated to ensuring a hassle-free and transparent return experience for all shoppers.

Here, references to “we,” “us,” or “our” mean Zenithweb Technologies Private Limited, and “you,” “your,” or “user” indicate our valued customers.

Return Conditions

  • Products must be unused, unwashed, and in original packaging.
  • Tags and labels must remain intact.
  • Used, altered, or damaged items are ineligible.
  • Return requests must be made within 48 hours of delivery.
  • Non-compliant returns may be rejected.

How to Initiate a Return

  1. Email your Order ID, reason for return, and supporting images (if applicable) to: zenithwebtechnologiespvtltd@gmail.com
  2. Await further instructions from our team.
  3. Approved returns will proceed as guided.

Our team has the right to reject your return if it does not meet our criteria. 

Refund Timeline

After your returned item reaches us, our team will examine it to verify that it complies with our return criteria. Following this review, we will inform you whether your refund request has been approved or denied. If it is approved, we will initiate the refund process, and the amount will be credited to your original payment method within 5 to 7 business days. A confirmation email will be sent once the refund has been successfully processed.

Partial Refunds 

If a returned product meets the return conditions only in part—such as having slight damage or lacking original packaging—we reserve the right to issue a partial refund based on our evaluation.

Incorrect or Faulty Items 

In case the product you receive is broken, faulty, or differs from your original order, please submit a return request within 48 hours of receiving the item. To assist us in addressing the matter swiftly, we request that you email us clear images or video evidence clearly showing the problem.

Need Assistance? 

Contact our support team for help at: zenithwebtechnologiespvtltd@gmail.com

Thank you for being part of the Luxvesta family. We’re dedicated to offering you a trustworthy, enjoyable shopping experience.